Privacy Policy

Privacy Policy
Last updated: 14/11/2025

1. Introduction
Creathrive AI Solutions (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, disclose, and protect your personal information when you use our website https://creathrivesolutions.com (the “Website”) and our services.

2. Scope & Applicability
This policy applies to all personal information processed by us in relation to our services, including through the Website, forms (such as our Free AI Marketing Blueprint form), email subscriptions, and other communications.

3. What Personal Information We Collect
We may collect the following types of personal information:

• Contact details (e.g., name, email address, phone number)
• Business information (e.g., business name, website URL, industry)
• Marketing information (e.g., business goals, target audience, budget)
• Usage information (e.g., IP address, device type, browser type, pages visited)
• Cookies and tracking information from your interaction with the Website
• Any other information you provide to us voluntarily (e.g., in forms, emails)
   

4. How We Collect Your Information
We collect personal information:

• Directly from you when you fill out forms, subscribe to our newsletters, or request services
• Automatically when you visit our Website (via cookies, analytics 
• Via third-party services we use (e.g., hosting, analytics, email services)
   

5. Purposes for Processing Your Information
We may use your personal information for the following purposes:

• To provide and manage our services (e.g., generate your AI Marketing Blueprint)
• To communicate with you (e.g., send proposals, follow-up emails, newsletters)
• To personalise and improve our Website and services
• For analytics and monitoring of website usage and marketing campaigns
• To meet legal or regulatory obligations
   

6. Lawful Basis & Compliance with POPIA
Under POPIA, we process your personal information in compliance with the conditions for lawful processing:

• Accountability: We are responsible and will ensure compliance. InfoTrust
• Processing limitation: We only process information that is adequate, relevant and not excessive. InfoTrust
• Purpose specification: We use information for specified, explicit and lawful purposes. InfoTrust
• Further processing limitation: Any further processing will be compatible with the original purpose. InfoTrust
• Information quality: We will take reasonable steps to ensure information is accurate, complete and up to date. InfoTrust
• Openness: We provide this policy for transparency. Scytale+1
• Security safeguards: We implement appropriate technical and organisational measures to secure your data. InfoTrust
• Data subject participation: You have rights to access, correct or delete your personal information. InfoTrust
   

7. Cookies & Tracking Technologies
We use cookies and other tracking technologies to analyse website activity, personalise content and advertising, and improve our services. You can control cookies through your browser settings; however, this may affect your use of the Website.

8. Sharing & Disclosure of Data
We will not sell or lease your personal information. We may disclose your information:

• To service providers who assist us (e.g., hosting providers, analytics providers, email service providers) who must protect your data and only use it for specified purposes
• If required by law or to protect our legal rights
• If we are involved in a merger, acquisition or sale of assets, your personal information may be transferred; in such case we will notify you
   

9. International Transfers
If we transfer your personal information outside South Africa, we will ensure the destination country provides an adequate level of protection or obtain your consent, as required under POPIA. InfoTrust+1

10. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described, unless a longer retention period is required by law.

11. Your Rights
You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information for a legitimate ground (including direct marketing)
• Withdraw your consent (where processing is based on consent) without affecting the lawfulness of prior processing
• Lodge a complaint with the relevant regulator (the Information Regulator)
   

To exercise any of these rights, contact us via the details below.

12. Security
We implement appropriate technical and organisational measures to protect the personal information we hold. These may include encryption, access controls, and secure data storage practices. However, no method of transmission over the Internet or electronic storage is completely secure.

13. Children’s Privacy
Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children without verified parental consent. If we become aware that we collected such information without consent, we will take steps to delete it.

14. Changes to This Privacy Policy
We may update this policy from time to time. We will post the new version on our Website and indicate the “Last updated” date. Your continued use of the Website after changes constitutes acceptance of the revised policy.

15. Contact Us
If you have any questions about this policy or our data practices, or wish to exercise your data rights, please contact us at:

Creathrive AI Solutions
Email: karlfreeks@creathrivesolutions.com
Address: 6 Saxenburg Crescent, Oakglen, Bellville, Cape Town, 7530
Phone: +27784974768